送貨服務 | SHIPPING AND DELIVERY

本地免費送貨
FREE LOCAL DELIVERY

現凡於HEAD HOLE購物每單折實滿HKD400,即可享有香港本地免費送貨服務。
Enjoy
Free Hong Kong local delivery on single net purchase at HKD400.

符合免運費條件的​每張訂單將享一次免運費服務,不包括退貨、換貨及多於一次的送貨服務。

Each order that meets free shipping condition includes one time delivery service, not applicable to returns, exchanges or more than one delivery.

閣下亦可選用其他速遞服務。由於各速遞服務收費不一,閣下或需支付額外手續費。如有查詢,請於下單前聯絡我們:cs@headhole.hk

You can also choose courier services. As there are differences of each courier charge, an additional fee will be charged in your order. For inquiries, please contact us at cs@headhole.hk before placing your order.

一般本地運費
GENERAL LOCAL DELIVERY

運費​
DELIVERY FEE

凡於 HEAD HOLE 購物折實400港元以下的本地訂單,於結帳時劃一收取每單港幣HKD30基本運費。
The default local delivery arrangement of HEAD HOLE is a basic delivery fee of HKD30 per order which will be charged at checkout.

送貨方式

SERVICE PROVIDERS

HEAD HOLE 一般送貨服務包括以下兩種方式:

There are two methods for local delivery:

1 順豐速運 - 上門派送及智能櫃服務
SF EXPRESS - Door to Door, EF Locker Service

服務範圍

Service Area

全港

Hong Kong

智能櫃
EF Locker

疫情期間,為減少面對面接觸,請盡量使用智能櫃服務。

如閣下希望使用智能櫃收取貨件,請於填寫送貨地址時直接貼入智能櫃號碼和地址即可。

智能櫃號碼和地址請參閱 順豐官方網站 <<

一般而言,選擇「非熱門」智能櫃的等候時間相對較短。

If you wish to use EF LOCKER service, please use the Locker Number and Address when filling in the shipping address.

For details, please refer to the official website of SF EF LOCKER <<.  

The waiting time of  a "non-popular" EF LOCKER would be shorter.

送貨時間 

Delivery Time

 

順豐速運一般送貨時間約為 2 - 5 個工作天(未包括出貨時間及節假日)

SF Express delivery normally takes 2 - 5 working days (Lead time and public holidays are NOT included)

 

2 翼蜂速運 - 上門派送
  Ala Bee Express

服務範圍

Service Area 

港鐵包括輕鐵沿線(大嶼山、羅湖、皇崗、沙頭角除外)各區市中心工商業大廈及住宅(村屋除外)

Industrial and commercial buildings, residential areas except village houses, where along to MTR and light railway stations excluding Lantau Island, Lo Wu, Huanggang, and Sha Tau Kok.

因應翼蜂速運或會收取偏遠地區附加費HKD40,又或部分偏遠地區暫時未能提供服務。因此閣下如需於偏遠地區收貨,即 西貢、山頂、離島、馬灣、石澳、大澳、東涌、大嶼山、邊境地區及村屋範圍,HEAD HOLE 或會改用順豐速運 以完成有關訂單,不便之處敬請原諒。請於提交訂單前小心核對地址。如需查看更多關於翼蜂速運服務地區資料,請按此瀏覽翼蜂速運Facebook。

As Ala Bee Express may charge a surcharge of HKD40 for remote areas, or delivery service does not cover some of remote areas, that  HEAD HOLE will switch delivery service to SF Express to settle the order without prior notice if the shipping address provided is under districts as follows:

Sai Kung, Peak, Ma Wan, Shek O, Tai O, Lantau Island, Tung Chung, border areas, outlying islands and village houses areas.

For your reference, please click here to learn more about  Ala Bee Express.

送貨時間

Delivery Time

翼蜂速運一般送貨時間約為 4 - 8 個工作天(未包括出貨時間及節假日)

Ala Bee Express delivery time is normally 4 - 8 working days (Lead time and public holidays are NOT included)

海外送貨
INTERNATIONAL DELIVERY

  1. HEAD HOLE 系統現時開放美國、加拿大、日本、台灣、澳洲、英國、法國、德國、荷蘭、星加坡、馬來西亞等地的海外訂購服務,其他地區將視乎需要陸續開放。如閣下需要寄送至其他目的地,請聯絡 cs@headhole.hk 安排跟進。*
     

  2. HEAD HOLE 網站提供海外送貨時間由運輸方提供,當中未包括清關時間;有關預算時間一律以工作天顯示,亦即不包括週末及公眾假期。
     

  3. 海外運費選項中,可選擇 平郵掛號SPEEDPOST。平郵掛號費用較低,但運輸時間較長,不同目的地需時半個月至3個月不等;SPEEDPOST費用較高,相對比較快。
    個別地區現時可選擇使用 E-EXPRESS 處理小單寄件,收費介於平郵掛號與SPEEDPOST之間,需時約一到兩星期,惟暫時仍未開放到台灣、加拿大等熱門地區。
    各選項之費用及相應預算運送時間,會於結帳時羅列,請因應需要選擇運輸方式。

     

  4. 如系統顯示運費為$8964,即系統中不存在有關選項,請選擇其他運送方式,或檢查送貨地區是否正確。如屬於大量訂單,我們需要就運費另行報價,請聯絡 cs@headhole.hk。
     

  5. 如需要安排使用其他快遞方式,請與我們聯絡。
     

  6. HEAD HOLE 於每單貨品齊全後即安排運送,手續費全免。
     

  7. 運費未包括進口目的地關稅。詳情請向目的地海關查詢。
     

  8. 運費會因應燃油稅、附加費等因素影響而不時調整。如閣下所付的運費不足以繳付最終運費,我們將儘快與閣下聯絡,安排有關補充運費差價事宜。
     

  9. 有關費用資料更新時間為2020年10月1日。

     

  1. Overseas shipping service of HEAD HOLE is now covering destinations including the United States, Canada, Japan, Taiwan, Australia, United Kingdom, France, Germany, Netherland, Singapore and Malaysia. Other regions will be activated as needed. If your destination is not included in our system, please contact us for a special arrangement.*
     

  2. The Est. overseas delivery time is provided by the carrier, which does not include the customs clearance; the corresponding information is shown in Working Days  that weekends and public holidays are not included.
     

  3. There are registered surface mail and SPEEDPOST for overseas delivery. The cost of registered surface mail is affordable but normally takes 0.5 - 3 months to deliver; SPEEDPOST is a faster way but costs higher. For small packets, E-Express service is now reopen to several destinations. The relevant fees will be listed at checkout. Please select a shipping method that suits your needs.
     

  4. Our system will automatically change the shipping cost to $8964 if the corresponding shipping information is NOT FOUND, please choose another option to complete the process, or double check if your delivery destination is correct. For special arrangement of large number of orders, please contact us.
     

  5. ​Please contact us if you want to use other delivery carriers.
     

  6. HEAD HOLE will arrange delivery once all items of your order are ready to ship. Handling fee is free. 
     

  7. The freight does not include import destination tariffs. For details, please contact the your local customs.
     

  8. Freight rates will be adjusted from time to time due to the changes of fuel taxes and surcharges. If the freight you paid is insufficient to fulfill the total amount, we will contact you to follow up the difference asap.
     

  9. Postage information last updated on 01-10-2020.

到貨時間
ARRIVAL TIME

到貨時間 = 出貨時間 + 送貨時間

Arrival Time = Lead Time + Delivery Time

出貨時間
LEAD TIME

當確認訂單後,我們即安排貨品從不同地點送到香港倉庫。購買時請參考產品頁上有關“出貨地”資料。以下是 HEAD HOLE 貨品的主要出貨地和相關預計時間:

 

We will arrange shipment to our Hong Kong warehouse from different locations once your order is confirmed.  Please refer to the “Place of Departure” description on the product page. The following are our main vendor locations and corresponding estimated lead time:

出貨地                       出貨時間* 

Place of Departure    Lead Time* 


 

香港                       1-5 個工作天

HK                         1-5 Working Days

台灣                       5-14 個工作天

TW                         5-14 Working Days

美國                      10-15個工作天 

US                         10-15 Working Days

日本                       12-20個工作天 

JP                          12-20 Working Days

*以上出貨時間只供參考,確切所需時間將以最後實際到貨時間為準。

*The above Lead Time is for reference only, and the exact time will be accorded to the actual arrival time.

送貨時間

DELIVERY TIME

當訂單上的貨品集齊後,我們即安排寄出。順豐速遞,時間約為2-5個工作天,翼蜂速運時間約為4-8個工作天。香港本地運費及相關詳情請參考 送貨服務

We will arrange local delivery immediately once your package is ready in Hong Kong. Our local delivery service provider is SF Express by default which takes approximately 2-4 working days to the local address you provide.

 

如需查詢國際送貨服務的送貨時間,請聯絡我們。

Please refer to Shipping & Delivery for details. For international delivery time, please contact us.

 
 
 
 
 
 
 

訂單安排
ORDER FULFILLMENT

我們會在付款確認後向有關供應商進貨,視乎實際供貨情況安排出貨,若有延遲將馬上通知。

 

如果同一張訂單的貨品或涉及不同出貨地,訂單的出貨時間應以訂單內最長出貨時間的貨品作準。

 

請注意,如希望縮短等待時間,可以將不同出貨地的貨品分開訂購,但本地免運費條款將同樣按每張訂單金額折實滿$400港元計算。

如需了解購物流程,請參考 如何購買

如需了解 HEAD HOLE 的商店政策,請參考 服務條款
 

When the inventory level is sufficient to fulfill your order, we will arrange shipments from our suppliers of different locations once the payment is confirmed. If there is any delay, we will notify you immediately.

 

If the items in the same order involve different Place of Departure, the Lead Time will be referring to the maximum one.

 

Please note that if you wish to shorten the waiting time, you can place order separately, However,  the local free delivery service will also be applied to the actual amount of each order which is over HK$400 after discounted.

For the shopping guide details, please refer to How to Purchase.

​Please also check our Store Policy in Terms of Service.

 

退貨退款

RETURN

我們希望您在HEAD HOLE有愉快的體驗,因此我們提供退貨退款服務,讓您的購物過程更放心。詳情請參閱 退貨退款方法。

We hope that you enjoy shopping at Head Hole, so we also provide a return & refund service to make your shopping process more assured. For details, please refer to Return & Refund.

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